Advising the Advisors – Part 1
By Dr. Jack Singer
Licensed Clinical Psychologist
Financial Advisor Trainer and Coach
A Psychological Perspective of PTSD Among Financial Advisors
When we think about post traumatic stress disorder (PTSD), we typically envision tornadoes, hurricanes, combat, and other life-threatening events. But PTSD is not limited to life-threatening events. For example, events threatening financial security and even career-threatening events can be very traumatic, as well.
A recent study reported in Health & Social Work examined the risk of PTSD associated with sudden and dramatic personal financial loss. The authors conducted a survey among 173 Madoff victims and found that 58 % met the criteria for the PTSD diagnosis, 61% acknowledged high levels of anxiety, 58% were depressed and 34% had health-related issues. Moreover, 90% of these victims felt a substantial loss of confidence in any financial institutions. In short, severe economic trauma can certainly lead to PTSD.
We know from the famous work of Dr. Abraham Maslow, that when people have their security threatened through any event, all of their confidence and self-esteem can be dashed overnight, and they then focus all of their attention on desperately searching for recovery. Certainly, this holds for both clients and financial advisors, when their financial security is undermined.
A major study of the emotional well-being of financial advisors during the 2008 financial crisis (documented in the May, 2013 Journal of Financial Therapy), showed that 93% reported medium to high stress levels and 39% of the advisors reported stress symptoms at levels considered to be diagnostic of post-traumatic stress disorder (PTSD). In the case of advisors, it was not only the threat to the security of their careers, but the threat to their own portfolios, as well. After all, in an ideal world, advisors basically make the same financial decisions and use the same strategies with regard to their own portfolios, as they would make for their clients’.
So, many advisors suffered the double whammy of major losses in both their clients’ portfolios and in their own portfolios. Added to this stress, is getting bombarded with calls from frightened, disgruntled and hostile clients, who blame the advisor for not having seen this coming.
Diagnosing PTSD. The manual for diagnosing emotional and mental syndromes is the Diagnostic & Statistical Manual IV-TR (DSM-IV-TR). Diagnostic criteria for post-traumatic stress disorder include being confronted with an event, where ones’ response involves intense fear and helplessness. In addition, recurrent and obsessively distressing thoughts about the event persist and can become all consuming. It is easy to understand advisor’s fearing the collapse and the domino effects, and feeling helpless since they obviously have no control over such events.
People suffering from PTSD feel as if the traumatic event is still occurring or will reoccur and the psychological distress intensifies at exposure to external cues that resemble any aspect of the traumatic event. So, the traumatized advisor comes to the office each day, dreading watching the market fluctuations and even hearing their phone ring.
In order to reach the specific clinical criteria of PTSD, the symptoms must persist for at least one month, and at least two of the following specific symptoms must be present:
- Difficulty falling or staying asleep
- Irritability and angry outbursts
- Difficulty concentrating
- Exaggerated startle response
It is common for PTSD sufferers to avoid activities, places, or people that arouse recollection of the trauma, so avoiding the office and looking for a career change is a common outcome of PTSD. In addition, the traumatized advisor may avoid contacting clients, anticipating a negative, hostile conversation. I have spoken to many advisors, who, when they are stressed, simply avoid coming into the office or call in sick.
In Australia, for example, when the government imposed fee-for-service demands on advisors, removing the traditional commission based services, a large percentage of advisors panicked and looked for new careers. If the thought of telling clients that they were moving to a fee-for-service status frightened advisors, imagine the huge impact of the economic collapse of 2008 and the anticipation of future collapses. Many advisors began to question whether they could continue to work in a profession where they have the huge fiduciary responsibility of safeguarding their clients’ family savings; moreover, making midlife career changes is also traumatic, so many advisors facing these decisions felt trapped.
About the Author:
Dr. Jack Singer is a professional speaker, trainer and psychologist. He has been speaking for and training Fortune 1000 companies, associations, CEO’s and elite athletes for 34 years. Among the association conventions which Dr. Jack has keynoted are those which serve financial planners.
Dr. Jack is a frequent guest on CNN, MSNBC, FOX SPORTS and countless radio talk shows across the U.S. and Canada. He is the author of “The Teacher’s Ultimate Stress Mastery Guide,” and several series of hypnotic audio programs, some specifically for athletes and some for anyone wanting to raise their self-confidence and esteem. To learn more about Dr. Singer’s speaking and consulting services, please visit DrJackSinger.com and AskDrJack.com or call him in the U.S. at (800) 497-9880.